Manager

 Allocation of portfolio to vendor basis the past performance 

trend and FOS availability, creating adequate manpower 

capacity for the portfolio.

 Review cases with FOS / TL and work assignment basis the 

disposition code.

 Coordinating with agency resources and doing the call planning 

for better resolution, ensuring appropriate support to the 

agency on difficult cases.

 Receipt book & Repo kits allocation and auditing periodically

 Agency billing closure within 60 days of the work completed 

month.

 Ensuring prior approvals in repo cases & helping the agency 

manage repo related issues.

 Handling collection/repo related customer service 

issues/escalations.

 Coordinating with legal team for initiating legal actions against 

chronic defaulters & dealing with enforcement agencies in 

cases filed against BACL by customers/third parties.

 BKT resolution with agency and FOs level need to be tracked &

reviewed.

 Flow rates to next BKT needs to be restricted on the location 

you are handling

 Negotiation skills

 Managing Teams

 Relationship management 

 Result oriented

 Multitasking